Connect the contact centre with the business
Our integration experience includes connecting contact centre capabilities with enterprise systems such as Salesforce and ServiceNow, as well as integrating Genesys Cloud with multiple CRM systems.
The work brings together customer data flows, platform capabilities and business requirements. Understanding those connections is as important as implementing the integration itself.
Build for a specific requirement
We have developed custom applications and automations using the Genesys Platform SDK. This work extends the platform around requirements specific to an organisation.
Custom development sits alongside configuration and integration. Our role is to connect those pieces into a solution that reflects the business need.
- Genesys Cloud and CRM integrations
- Custom applications using the Genesys Platform SDK
- Automation aligned with business requirements
Keep the solution relevant
Our experience also includes researching and implementing new Genesys features, alongside communicating their value to stakeholders.
That combination of platform knowledge and hands-on development helps Pilvi work on both a focused application and the wider contact centre ecosystem it belongs to.
THE TAKEAWAY
Pilvi combines contact centre architecture, enterprise integration and custom development to connect the platform with the business around it.