CC Advisory
Make the right decisions for your customers, your people and your business.
- CX strategy & platform assessment
- Architecture & migration roadmaps
- Health checks & optimization
Independent CX & contact centre consultancy
Better connections.
Better experiences.
Bring your people, platforms and customer journeys together. We help you design, build and run a contact centre that works better for everyone.
Clear advice. Hands-on delivery. Lasting capability.
Connected by design / 01
PeopleTechnologyPossibility
Deep expertise.
The right foundations.
Genesys Cloud
amazon connect
Independent thinking.
Built around your business.
Built around your business.
01 / What we do
Every stage.
One committed partner.
From your first big question to the everyday details. Get the expertise you need, wherever you are in your CX journey.
Implementation
Turn your roadmap into a connected, reliable contact centre.
- Genesys Cloud & Amazon Connect
- Routing, CRM & AI integrations
- Migration, testing & go-live
Support
Keep your platform healthy and your operations moving forward.
- Administration & troubleshooting
- Monitoring & continuous improvement
- Operational guidance & runbooks
Training
Give your people the confidence to get more from their technology.
- Admin, supervisor & agent training
- Practical, role-based workshops
- Train-the-trainer & knowledge transfer
02 / The connected picture
Technology that serves
the human experience.
Great CX lives in the connections. Explore how we bring the essential pieces together.
01 / PILVI
The right platform. A stronger foundation.
Design and evolve Genesys Cloud and Amazon Connect around the way your business actually works, from routing and telephony to quality and workforce management.
Connected CX
Voice & digital
Intelligent routing
Your people
Customer context
03 / How we work
A clear path.
From ambition to everyday.
We work alongside your team, keeping the thinking clear and the next step practical.
01
Discover
Listen to your people. Understand the customer journey, your systems and what needs to change.
02
Design
Turn the findings into a clear architecture, practical priorities and a shared delivery plan.
03
Build
Configure, integrate and test. Prepare your team and make the transition with care.
04
Evolve
Support your operations, share knowledge and keep improving as your needs change.
04 / A little about Pilvi
Deep experience.
Personal commitment.
Pilvi is led by Dawid Kacprzak, a contact centre solution architect with experience dating back to 2008. We bring the perspective of an architect and the practical knowledge of an engineer to your CX challenges.
Founded in 2020, Pilvi is an independent consultancy built on hands-on delivery. Our experience spans Genesys Cloud, Amazon Connect and NICE CXone, enterprise integrations, custom applications and cloud automation. Pilvi means “cloud” in Finnish — a fitting name for work that connects people and technology.
- In contact centres since
- 2008
- Pilvi founded
- 2020
Architecture through to delivery
Requirements, solution design, implementation and production rollout. Experience across the full contact centre lifecycle.
Connections that go deeper
Salesforce and ServiceNow integrations, custom Genesys Platform SDK applications, and automation with Terraform and OpenTofu.
An operational foundation
A career rooted in telephony, call recording, contact centre engineering and second-line support informs the way we design cloud solutions.
PILVI / SELECTED EXPERIENCE
From experience.
Into practice.
The work behind our advice. Explore the cloud delivery, integrations and automation that shape Pilvi’s approach.
Cloud contact centres, from requirements to rollout.
Connecting business requirements, solution architecture and hands-on delivery across Genesys Cloud and Amazon Connect.
Explore the experienceContact centre apps that connect the business.
Enterprise CRM integrations and custom Genesys applications shaped around the way a business works.
Explore the experienceRepeatable cloud delivery through automation.
Infrastructure as code and delivery pipelines supporting contact centre implementation and ongoing change.
Explore the experienceGood questions
Let’s clear a few things up.
A good conversation changes things
What could better
look like for you?
A new platform, a complex integration, or a fresh perspective. Tell us what you’re working on.