PILVI / PROJECTS & INSIGHTS

Inside the work.
Beyond the obvious.

Selected Pilvi delivery experience, from cloud contact centres to custom apps and automation. Alongside practical ideas for your next CX project.

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02 / Implementations

From design to live.

People. Process. Platform.

01 / Apps & integrations

Make the connection.

CRM integrations. Custom Genesys applications.

From idea to everyday.

EXPERIENCE & PERSPECTIVES

The work. The thinking.

Explore our delivery experience and the ideas behind it.

8 stories

Prototype update

Implementations6 min read

Pilvi Interpreter on LiveKit: built for the next step.

A stronger foundation for multilingual contact centres. The customer speaks their language, the agent stays in Genesys Cloud, and the conversation stays human.

Two illustrated contact-centre symbols connected in both directions. Conceptual illustration of linked Regions, not an official AWS architecture diagram.

Architecture insight

Implementations7 min read

Amazon Connect cross-Region routing: two Regions, one agent pool.

A customer calls Frankfurt. The right agent is available in London. Global routing connects the two—and makes regional data ownership an essential part of the design.

Delivery experience

Implementations2 min read

Cloud contact centres, from requirements to rollout.

Connecting business requirements, solution architecture and hands-on delivery across Genesys Cloud and Amazon Connect.

Delivery experience

Apps & integrations2 min read

Contact centre apps that connect the business.

Enterprise CRM integrations and custom Genesys applications shaped around the way a business works.

Delivery experience

Automation1 min read

Repeatable cloud delivery through automation.

Infrastructure as code and delivery pipelines supporting contact centre implementation and ongoing change.

Pilvi perspective

Apps & integrations2 min read

A useful contact centre app earns its place.

Start with the moment an agent needs help. Build the integration around that moment.

Pilvi perspective

Implementations2 min read

Plan your migration around the customer journey.

A practical starting point for changing platforms while keeping the people who use them in focus.

Pilvi perspective

Learning2 min read

Turn platform knowledge into operational confidence.

Design training around the decisions your team needs to make when a real customer is waiting.

FROM READING TO DOING

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