Define infrastructure in code
Our cloud delivery experience includes using Terraform and OpenTofu for infrastructure provisioning and automated management. Infrastructure is treated as part of the solution design and aligned with business requirements.
This connects contact centre architecture with the cloud services and environments needed to support it.
Connect the delivery steps
We have worked with CI/CD practices across development, deployment and maintenance, using tools including Jenkins, AWS CodePipeline and Git.
That experience includes DevOps collaboration and automated infrastructure deployments, bringing delivery teams and platform work closer together.
- Infrastructure provisioning with Terraform and OpenTofu
- CI/CD with Jenkins and AWS CodePipeline
- Git-based collaboration across delivery teams
Plan for ongoing change
Cloud contact centres continue to evolve after implementation. Our work brings infrastructure automation, custom application development and platform management into the same delivery picture.
For Pilvi, that means considering how a solution will be changed and maintained alongside how it will be built.
THE TAKEAWAY
Infrastructure automation and delivery practices are part of Pilvi’s contact centre work, connecting architecture with implementation and maintenance.